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11/13/2024

 

Backcountry Guides is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "App"). Please read this policy carefully to understand our practices regarding your information.

By using the App, you consent to the collection, storage, and use of your data as outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you. The information we collect includes:

a. Personal Information

When you register for the App or use certain features, we may collect information that can be used to identify you directly or indirectly, including but not limited to:

• Name

• Email Address

• Phone Number

 

b. Location Data

To provide accurate navigation and safety services, the App may collect real-time location data when you use location-based features or activate GPS in your device settings. You have control over location services, and you can disable this through your device settings at any time.

c. Usage Data

We may collect information on how you interact with the App, including:

• App activity and pages viewed

• Device information (such as device model, operating system, unique device identifiers)

• Usage duration and frequency

d. Technical Data

Technical data such as IP address, browser type, and app version is collected to help us improve app performance and functionality.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the App’s core services

• Personalize your experience within the App, including suggestions based on your preferences

• Improve our App functionality, content, and features

• Notify you of updates, changes, and security alerts

• Communicate with you about service-related issues or support requests

We may also use your information in aggregated form for analytical purposes to understand usage trends and improve user experience.

3. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With Consent: We may share information if you give us explicit consent to do so.

• Service Providers: We may employ third-party companies to facilitate our services, such as hosting providers, analytics providers, or customer service platforms. These companies have limited access to your personal information only to perform tasks on our behalf and are contractually obligated to protect your data.

• Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, respond to claims, and protect our rights or the rights of others.

4. Security of Your Information

We are committed to securing your data. We implement technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When your information is no longer required, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have rights concerning your personal information. These may include:

• Access: You can request access to the personal information we hold about you.

• Correction: You may request corrections to inaccurate or incomplete data.

• Deletion: You may request deletion of your personal information, subject to applicable legal and contractual obligations.

• Restriction: You may request that we restrict processing of your data in certain circumstances.

To exercise your privacy rights, please contact us at [contact email address].

7. Children's Privacy

The App is not intended for children under the age of 18, and we do not knowingly collect information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any material changes by posting the updated policy in the App or through other communication methods. Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Backcountry Guides Support

Email: info@backcountryguides.app

Phone: 415.573.5662

By using the Backcountry Guides App, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing practices as outlined above.